This Privacy Policy explains how Daly City Pet Hospital (“we,” “us,” or “our”) collects, uses, shares, and protects information about visitors to our website at https://dalycitypethospital.com and clients of our veterinary practice located at 170 Skyline Plaza, Daly City, CA 94015.
By using our website or services, you agree to the practices described in this Privacy Policy. We encourage you to read this policy in full so you understand how your information is handled.
We collect information you provide when you contact us, register as a new client, request an appointment, complete online forms, or communicate with us by phone, email, or text message. This information may include:
When you visit our website, we automatically collect certain technical information through cookies and similar technologies. This may include your IP address, browser type, device information, pages visited, time spent on the site, and referring website. See Section 5 for details on cookies.
We use third-party communication platforms to manage appointment reminders, follow-ups, review responses, and general correspondence. These platforms process limited contact information on our behalf so we can communicate with you efficiently. Information processed through these platforms is governed by this Privacy Policy and the platform provider’s own data handling commitments.
We use the information we collect to:
We may send you SMS or text messages related to your appointments, service updates, product refill requests, and other communications relevant to your pet’s care. By providing your mobile number, you consent to receive these messages.
Text message communications are governed by the Telephone Consumer Protection Act (TCPA). You may opt out of text messages at any time by replying “STOP” to any message from us. You may also contact us at (415) 859-5676 or info@dalycitypethospital.com to opt out.
Standard message and data rates from your wireless carrier may apply. We are not responsible for any charges imposed by your wireless carrier.
Our website uses the following categories of cookies:
When you first visit our website, you will see a consent banner allowing you to accept, reject, or customize your cookie preferences. You may change your preferences at any time by clicking the cookie settings link in the website footer. Essential cookies are always active and do not require consent.
We recognize and honor opt-out preference signals sent by your browser or device, including Global Privacy Control (GPC) signals and other Universal Opt-Out Mechanisms (UOOM) as required by applicable law. When we detect a valid opt-out signal, we treat it as a request to opt out of the sale or sharing of your personal information.
We use third-party advertising and analytics services to deliver advertisements about our veterinary services to users who have previously visited our website. These services may use cookies, web beacons, and similar technologies to collect information about your activity on our website and other sites to provide advertising based on your interests.
You may opt out of personalized advertising by visiting:
You may also opt out of marketing cookies through the consent banner on our website.
We work with third-party service providers to operate our website and deliver our services. These providers are engaged only to perform specific functions on our behalf and are required to handle your information in accordance with applicable privacy laws.
We reference these providers by functional category only:
We do not name specific vendors in this policy, as our service providers may change from time to time. We select providers that offer appropriate data protection commitments.
We use AI-assisted communication and operational tools to support our practice. This section explains how AI is used and how we protect your information when these tools are involved.
AI-assisted tools are used for administrative and communication purposes only. No clinical or veterinary decision regarding your pet’s health is made by any AI system. All veterinary care decisions are made by our licensed veterinary professionals after examining your pet.
Calls to and from our practice may be recorded for quality assurance, training, and accurate record-keeping. California is an all-party consent state under California Penal Code Section 632. By continuing a call with our practice after being notified that calls may be recorded, you consent to the recording of that call.
If you do not wish to have your call recorded, please inform our team at the start of the call and we will accommodate your request where reasonably possible, including by ending the call or continuing by another means.
We use automated systems to send appointment reminders, send follow-up communications, transcribe voicemail messages, categorize incoming calls, and suggest responses to online reviews. These systems process limited contact and communication information so we can communicate with you efficiently.
If you interact with a chatbot, automated phone attendant, or other AI-driven interface on our website or by phone, you will be informed that you are interacting with an automated system. You may request to speak with a member of our team at any time.
You have the right to know when AI is being used in your interactions with our practice and to request human review of any communication or automated decision that affects you. To exercise this right, contact us using the details in Section 16.
We take reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction. These safeguards include access controls, encryption where appropriate, and ongoing security review of the systems we use.
No method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
In the event of a data breach involving your personal information, we will notify you and the appropriate authorities as required by applicable law. We maintain incident response procedures designed to identify, contain, and address security incidents promptly.
As a California resident, you have rights under the California Consumer Privacy Act (Cal. Civ. Code Section 1798.100 et seq.) as amended by the California Privacy Rights Act (CCPA/CPRA). Your rights include:
To exercise any of these rights, contact us at info@dalycitypethospital.com or (415) 859-5676. We will respond to your request within the timeframe required by the applicable statute. To protect your information, we may need to verify your identity before processing your request.
You may also designate an authorized agent to make a request on your behalf, subject to verification of the agent’s authorization.
We do not sell your personal information in the traditional sense of exchanging it for money. However, the California Consumer Privacy Act defines “sale” and “sharing” broadly. Under that definition, our use of third-party advertising and analytics platforms may be considered a “sale” or “sharing” of personal information for cross-context behavioral advertising purposes.
The categories of personal information that may be shared in this way include identifiers (such as IP address and device identifiers), internet or other network activity (such as browsing history on our site), and inferences drawn from this information.
We do not sell or share the personal information of consumers known to be under 16 years of age.
You may opt out of this sharing at any time by using the consent banner on our website or by visiting the Do Not Sell or Share My Personal Information section at the bottom of this policy.
Outside of this advertising context, we share personal information only with:
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13 years of age. If you believe that a child under 13 has provided personal information to us, please contact us at info@dalycitypethospital.com and we will take appropriate steps to remove that information.
Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party website you visit.
Our practice maintains a presence on social media platforms, including Meta-owned platforms (Facebook and Instagram). Your interactions with our social media pages are governed by the privacy practices of those platforms, not this Privacy Policy. We have no control over the data collection and use practices of those platforms.
We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Veterinary records are retained in accordance with applicable veterinary record-keeping requirements and professional standards.
When personal information is no longer required, we securely delete or anonymize it in accordance with our data retention practices.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other reasons. The effective date at the top of this policy reflects the most recent revision. We encourage you to review this policy periodically. Your continued use of our website or services following any changes constitutes your acceptance of the updated policy.
This website is designed, hosted, and managed by VSA Vet Media Inc. on behalf of Daly City Pet Hospital. VSA Vet Media Inc. acts as a service provider and processes information collected through the website strictly on our behalf and in accordance with this Privacy Policy. VSA Vet Media Inc. is not a veterinary practice and does not provide veterinary advice.
The consent management platform used on this website is configured by VSA Vet Media Inc. according to our specifications and applicable privacy laws.
If you have questions, comments, or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Daly City Pet Hospital
170 Skyline Plaza, Daly City, CA 94015
Phone: (415) 859-5676
Email: info@dalycitypethospital.com
Website: https://dalycitypethospital.com
